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Returns and Exchanges

Returns:

Should you wish to return your item, you have 30 days from ordering date to return your order back to us. It is the responsibility of all customers to return the item to us within this time. We recommend using a registered postal service for this. We are unable to refund postage and packaging costs incurred with your order / return.

The returns paperwork included with your parcel must be completed and enclosed with your return parcel for your return to be processed.

Items must be returned with original labels attached. We are unable to accept returns that are opened, have been worn, have labels or sanitary strips removed.  Should we receive a returned item in this condition, then the item will be returned to the customer and no return refund will be processed.

All returns should be returned to: Swimming Fun Returns, 18 North Bush Furlong, Didcot, Oxfordshire, OX11 9DY.

Exchanges:

Exchanges will only be processed for the same item as ordered. Should a new item be required, please return the item for refund (as per Returns Policy) and order the new item from our website.

Should you wish to exchange the item for a smaller / larger size, you have 30 days from ordering date to return your order back to us. It is the responsibility of all customers to return the item to us within this time. We recommend using a registered postal service for this. We are unable to refund postage and packaging costs incurred with your order exchange / return.

Items must be returned with original labels attached. We are unable to accept returns that are opened, have been worn, have labels or sanitary strips removed.  Should we receive a returned item in this condition, then the item will be returned to the customer and no return exchange will be processed.

Please complete the Returns Form with details of Exchange required and return item to: Swimming Fun Swimming Fun Returns, 18 North Bush Furlong, Didcot, Oxfordshire, OX11 9DY.

Once your exchange package has been returned, our Warehouse team will process the Exchange and send this out by standard shipping.